Shipping Policy

PROCESSING TIMES

We process your orders as quickly as possible! Which is why we ship orders out Monday to Friday. Orders placed before 11:59am weekdays will receive same day dispatch. You will receive a shipping confirmation email once your parcel has been collected by Australia Post.

*During peak times such as promotional sales, public holidays and celebratory periods please allow up to 5 business days to receive your shipping confirmation email.

 

SHIPPING WITHIN AUSTRALIA

  • Orders under $49.99

    $10.00 standard shipping (2-5 business days Australia wide*)
    $15.00 express shipping (1-4 business days Australia wide*)
    Orders over $50.00

    Please note: All Australia parcels will be shipped via Australia Post

    *depending on receiving location - we recommend checking the Australia Post website for any delivery delays within your area https://auspost.com.au/receiving

     

    INTERNATIONAL

    New Zealand orders ONLY

    • $14.80 standard shipping (8-12 business days*)
    • $29.80 express shipping (4-8 business days*)

    All prices are in Australian dollars (AUD). For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. Elladora Store is not liable for these costs.

    *Once your order is dispatched from our studio, it may be subject to delay with Australia Post and these times can only be used as a rough guide. Rural Australian areas and International may incur longer transit times. Please check the Australia Post website for the latest transit times and delivery information.

     All shipping costs (intrastate, interstate and international) are calculated after any coupon, discount code or promotion is applied.

     

    SHIPPING AND DELIVERY POLICY

    Elladora Store is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or any other courier - we will trace your parcel on your behalf and work with you to provide as much information as we can if you decide to lodge an investigation with Australia Post.

    Elladora Store is not liable for any costs associated with parcels being returned to sender due to being unclaimed or not delivered, or where a customer has incorrectly entered the address during checkout. Elladora Store is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.

    For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. We are not responsible for any costs imposed when your parcel is delivered, nor any delays in transit. Elladora Store will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. Please contact your local customs office if you require further information.